Objectives
• to highlight the role of quality management in the successful operation of organizations, • to promote a deeper understanding of the competitive nature of quality management, • to present the peculiarities of the quality management system of different production and service sectors, • to get acquainted with some proven methods and tools of quality management.
Academic results
Knowledge
- Competitive nature of quality management.
- The role of quality management in the successful operation of organizations.
- Some of the most popular quality management models, methods and tools.
Skills
- Capability of following and understanding the state of the art of quality management.
- Capability of communicating in a professional manner on quality management topics.
- Capability of participating professionally in solving quality management problems, preparing and/or making decisions in connection.
Attitude
- An open-minded approach of organizational development in quality management point of view.
- An open-minded approach of new results of quality management.
- An ability to seek the collaboration in multidisciplinary teamwork.
Independence and responsibility
- An ability to perform independent tasks in analyzing quality management problems.
- An ability to perform independent tasks in preparing and/or making quality management decisions.
- An ability to take responsibility for quality management decisions.
Teaching methodology
Lectures.
Materials supporting learning
- Kemény S.–Papp L.–Deák A. (1999) Statisztikai minőség- (megfelelőség-) szabályozás. Műszaki Könyvkiadó–Magyar Minőség Társaság, Budapest.
- Kiran, D.R.: Total Quality Management key concepts and case studies, Elsevier, 2017.
- Kövesi J. – Topár J. (szerk.) (2006): Minőségmenedzsment alapjai, Typotex Kiadó, Budapest
- MSZ EN ISO 9001:2015 Minőségirányítási Rendszerek - Követelmények MSZT 2015.
- Tenner A. R. – DeToro I. J. (2001): Teljes körű minőségmenedzsment TQM 3. kiadás, Műszaki Könyvkiadó, Budapest
- Topár J. (szerk.): A műszaki menedzsment aktuális kérdései Műszaki Kiadó Budapest, 2012.
- Topár J (2001): A minőségmenedzsment -rendszerek fejlődésének néhány jellemzője a hazai vállalkozásoknál. Harvard Business Manager 4/2001 pp.50-57
- Topár J. – Surman V. (2018) Minőségmenedzsment Oktatási segédanyaga Műszaki menedzser és a Vezetés és szervezés mesterszakos hallgatók számára
General Rules
Assessment of the learning outcomes described under point 2.2. is based on a written final exam.
Performance assessment methods
A. Detailed description of assessments during the term: - B. Assessment of the exam: 90 minutes, 100 points written exam.
Percentage of performance assessments, conducted during the study period, within the rating
Percentage of exam elements within the rating
- written exam: 100%
- total: 100%
Conditions for obtaining a signature, validity of the signature
From tasks, exercises and case studies (during the lecture or as a homework) the maximum of 25 plus points can be achieved. From the 25 points, collecting the minimum of 5 points is the requirement in order to be eligible for the final exam. These 5 points are not going to be counted as part of the exam, but the other maximum of 20 points is going to be added to the result of the exam after fulfilling the minimum of 50 % on it. These tasks, exercises and case studies are cannot be replaced.
Issuing grades
| % | |
|---|---|
| Excellent | 94-100 |
| Very good | 87–94 |
| Good | 75–86 |
| Satisfactory | 63–74 |
| Pass | 50–62 |
| Fail | 50 |
Retake and late completion
Based on the Code of Studies.
Coursework required for the completion of the subject
| Nature of work | Number of sessions per term |
|---|---|
| participation in contact hours | 24×2=48 |
| preparation for contact hours | 24×2=12 |
| preparation for the exam | 54 |
| total | 150 |
Approval and validity of subject requirements
Consulted with the Faculty Student Representative Committee, approved by Emma Lógó, PhD, Vice Dean for Education. Date: 20 Jan 2020 Valid from spring semester 2019/20
Topics covered during the term
The learning outcomes of 2.2 can be achieved by studying the following areas and topics
| Lecture topics | |
|---|---|
| 1. | Introduction. Basics of quality management. |
| 2. | The role and connected experiences of quality management systems in production and service sectors. |
| 3. | Process management and process maturity models, Six Sigma, Lean management. |
| 4. | Basics and steps of quality planning. |
| 5. | Supplier quality assurance, choosing and evaluating suppliers, first sampling (PPAP). |
| 6. | Quality costs. |
| 7. | Organizational self-evaluation, award models, CAF |
| 8. | Theoretical background and categorization of quality management methods and tools, data and information (analyses) on quality. |
| 9. | The concept, improvement and role of Benchmarking. |
| 10. | Processes of process improvement models, PDCA, DMAIC. |
| 11. | Idea collecting and brainstorming methods. |
| 12. | Process mapping and describing methods. |
| 13. | Problem (defect) analyzing methods. |
| 14. | Process control methods. |
| 15. | Other quality management tools. |
| 16. | Service quality models. |
Additional lecturers
| Name | Position | Contact details |
|---|---|---|
| Dr. Topár József | c. egyetemi docens | topar.jozsef@gtk.bme.hu |
| Surman Vivien | egyetemi tanársegéd | surman.vivien@gtk.bme.hu |
| Benedek Petra | egyetemi adjunktus | benedek.petra@gtk.bme.hu |
Approval and validity of subject requirements
Part I-III of the Subject Form is to be approved by the Head of Department of Management and Business Economics named under 1.8.