BASICS OF QUALITY MANAGEMENT - BMEGT20A015

The Basics of Quality Management is a compulsory subject that introduces students to current issues of quality management, the fundamentals of Total Quality Management's management philosophy, and the most important quality techniques and methods used in developing and effective operation of quality systems. Tanulási eredmények – Learning outcomes

1. Know the basic, comprehensive concepts, theories, facts, economic contexts of quality management concerning the rel-evant economic actors, functions and processes.
2. Know the concept of quality, its interpretation, its role in competitiveness,
3. Are familiar with quality management systems, the structure and operation of ISO 9001,
4. Know the principles of TQM, self-assessment models,
5. Are familiar with process development models, methods,
6. Know the basic concepts of reliability theory, the characteristics of error-free,
7. Know the logic and tools of process control.

1. Are capable of using the learned theories and methods, exploring, systematizing and analyzing facts and basic con-nections, formulating independent conclusions, critical remarks, making decision-making proposals, and making de-cisions in routine and partly unknown - domestic and international - environments.
2. Are able to analyze the company's technical/technological/administrative processes and systems from multiple as-pects, to identify the problems, to explore the theoretical and practical background necessary for their solution, to formulate solutions (with learned practical application) to develop the processes.
3. Are to develop and operate the company's quality management systems efficiently.
4. Participate in projects, group work; after gaining practical knowledge and experience, lead, organize, evaluate and control the activity as a leader.
5. Present the formulated proposal and position orally and in writing, in Hungarian and foreign languages, according to professional communication rules.

1. Collaborate with the instructor and fellow students in expanding the knowledge,
2. Are open to the use of information technology tools,
3. Have a comprehensive systems approach.
4. Demonstrate problem-sensitive, proactive behavior for quality work; are constructive, cooperative, proactive in pro-jects and group work
5. Are receptive to new information, new professional knowledge and methodologies, open to new, independent and co-operative tasks and responsibilities; strive to develop their knowledge and work relationships, and work with their colleagues.

1. Under professional supervision, independently carry out quality management tasks and problems, interpret and solve them based on given resources.
2. Are able to take responsibility for analysis, conclusions and decisions.
3. As part of a team, collaborate with their fellow students to solve tasks.
4. Use a systematic approach in their thinking.

Lectures, practical tasks, written and oral communication, IT tools and techniques, optional independent and group work, work organization techniques.

• Kövesi J- Topár J.(szerk.): A minőségmenedzsment alapjai Typotex Budapest 2012.
• Tenner, A.R. - DeToro, I.J.: Teljes körű minőségmenedzsment TQM, Műszaki Könyvkiadó, Budapest, 2001, 2004.
• ISO 9001:2015 Minőségirányítási Rendszerek - Követelmények (ISO 9000 Standard)
• Kiran, D.R.: Total Quality Management key concepts and case studies, Elsevier, 2017.
• Ross, J.E.: Total Quality Management, St. Lucie Press, Delray Beach, 1993.
• Sower, V.E.: Essential of Quality with cases and experiential exercises, Wiley, 2011.
• Tenner, A.R. - DeToro, I.J.: Total Quality Management, Addison Wesley, 1993.
• Topár, J.: A minőségmenedzsment rendszerek fejlődésének néhány jellemzője a hazai vállalkozások-nál, Harvard Business Manager 4/2001 pp.50-57
• Topár J. 2015. A minőségmenedzsment rendszerek szerepe a szervezetek működésében (lehetőségek és gondok). Minőség és megbízhatóság, XLIX. 3-4., pp.159-168.

The assessment of the learning outcomes set out in point 2.2 takes the form of two mid-term written performance measurements (summative academic performance assessment) and a partial performance assessment (active participation and group work). The requirements of the course consist of two parts (I and II).

I. During the semester, collecting minimum 27 points (45%) from the two written midterm tests (30-30 points). At least 6 points must be achieved on the midterms separately. II. Group assignments, participation in at least 50% of the practices. A total of 10 * 6 = 60 points can be obtained in 10 practices, of which a maximum of 40 points will be taken into account. The preparation of the tasks must be done on one set task per team; the deadline for submission is the end of the practice. The teams' composition is voluntary, may vary from week to week, and there will be different requirements for its size from practice to practice. Participation in the practices is checked, minimum 50% participation is required. (This means 5 out of 10 practices. The condition for obtaining practical points is participation in the practices.)

• summative performance assessment: 30
• summative performance assessment: 30
• partial performance evaluation (active participation and group tasks): 40
• total: 100

1) For each mid-term performance evaluation, a minimum of 20% of the points must be achieved individually and 45% of the points out of the two midterms together. Both tests can be retaken. Midterms can be retaken at the time announced during the replacement week. In the case of retakes, the result achieved at the retake test are included in the final result. 2) Due to its nature, active participation cannot be in any ways replaced or retaken.

To achieve the learning outcomes set out in section 2.2, the course consists of the following areas and topics. In the syllabuses of the courses announced in each semester, these topic elements are scheduled according to the calendar and other features.