Programme: Organizational and business coaching psychologist postgraduate specialization programme
Subject Role: Compulsory
Recommended semester: 2
Objectives
The aim of the course is to enable the participants to deal with the more complex and challenging so-called “difficult cases” of the coaching process, which in any case require greater preparation on the part of the coach. Participants can more effectively manage the development of trust and responsibility during the coaching relationship.
Academic results
Knowledge
- Knows the specifics and possibilities of the process of psychological change.
- Knows the phenomenon of response mechanisms and resistance.
- Knows the specifics of the systemic approach.
- Knows and recognizes the specifics of difficult coaching situations.
- Can be familiar with the tools and methods by which so-called “difficult cases” of the coaching process can be handled in a more complex and challenging way.
- Knows the possibilities of developing trust and responsibility.
Skills
- Able to challenge and confront the client empathetically while maintaining respect.
- Able to respond professionally to strong emotional reactions from the client.
- Able to maintain his/her own sense of psychological security and professional autonomy under expectations and pressure.
- Able to consciously manage the coach - client (sponsor) - client triangle situation.
Attitude
- Cooperates with the lecturer and peer students in expanding knowledge.
- Develops himself/herself by continuously acquiring knowledge and using the acquired knowledge.
- Tries to integrate the acquired knowledge into everyday life (study, private life, work).
- Open to receiving new knowledge.
- Open to continuous self-improvement and self-reflection.
Independence and responsibility
- Thinks from a systems perspective.
- Independently performs the evaluation and analysis of individual tasks and research work related to a given topic.
- Openly accepts well-founded critical comments.
- Take responsibility for his6her own work.
- In some situations - as part of a team - he cooperates with his peers in solving tasks, and is able to recognize when external help is needed.
Teaching methodology
Lectures, individual (e-learning) tasks on the moodle interface, questionnaires, use of IT tools and techniques, class assignments in pairs and groups.
Materials supporting learning
- Kötelező irodalom:
- Órai anyagok
- Van Nieuwerburgh, C. and Love, D (2019) Advanced Coaching Practice: Inspiring Change in Others, UK: Sage Publications Ltd.
- Ajánlott irodalom:
- Budde, C. (2017) Történetmesélés a coachingban. Z-Press Kiadó.
- De Haan, E., Bertie, C., Day, A., & Sills, C. (2020). Critical moments of clients and coaches: A direct‐comparison study. Coaching Researched: A Coaching Psychology Reader, 183-204.
- Hawkins, P & Turner, E (2020). Systemic Coaching: Delivering Value Beyond the Individual. Abingdon: Routledge.
- Lawrence, P., Moore, A. (2019) Coaching in Three Dimensions. Meeting the Challenges of a Complex World. New York: Routledge.
- Louis, D. & Fatien Diochon, P. (2019). Complex situations in coaching: A critical case-based approach. New York: Routledge.
- Morgan, K. (2019). The Coach’s Survival Guide. OUP, New York.
- Möller, H., & Zimmermann, J. (2022). Difficult Situations in Business Coaching. Springer
- Pliopas, A. (2017). Drawing the Triangle: How Coaches Manage Ambiguities Inherited in Executive Coaching. Brazilian Administration Review, 14(4), 1-23.
General Rules
The learning outcomes stated in point 1 are evaluated on the basis of e-learning homework and summative study performance evaluation.
Performance assessment methods
A. Szorgalmi időszakban végzett teljesítményértékelések részletes leírása: A. Részteljesítmény-értékelés (aktív részvétel): a tantárgy tudás, képesség, attitűd, valamint önállóság és felelősség típusú kompetenciaelemeinek egyszerűsített értékelési módja, melynek megjelenési formája a felkészült megjelenés és tevékeny részvétel az interaktív előadások és a kiscsoportos gyakorlatok folya-matában. B. Részteljesítmény-értékelés (házi feladat): online feladat, amelynek során a hallgató önállóan végez a meg-adott témában a tárgyhoz kapcsolódó kutatómunkát. C. Elméleti összefoglaló dolgozat (házidolgozat): melynek megjelenési formája az egyénileg készített há-zi feladat, a házi feladat tartalmát, követelményeit, beadási határidejét értékelési módját a tárgyfelelős határozza meg.
Percentage of performance assessments, conducted during the study period, within the rating
- aktív részvétel: 50
- online feladat: 25
Percentage of exam elements within the rating
- házi dolgozat: 25
- Összesen: 100
Conditions for obtaining a signature, validity of the signature
Részvétel a kontaktórák min. 70%-án. Online házi feladatok teljesítése.
Issuing grades
| % | |
|---|---|
| Excellent | 95-100 |
| Very good | 86.95 |
| Good | 75-85 |
| Satisfactory | 65-74 |
| Pass | 50-64 |
| Fail | 50 alatt |
Retake and late completion
1. Az e-learning házi feladatok a leadási határidő után az előre megadott pótlási határidőkig díjmentesen pótolhatók. 2. Az összegző tanulmányi teljesítményértékelés a pótlási időszakban – első alkalommal – díjmentesen pótolható vagy javítható.
Coursework required for the completion of the subject
| Nature of work | Number of sessions per term |
|---|---|
| részvétel a kontakt tanórákon | 20 |
| online feladat elkészítése | 30 |
| házi feladat elkészítése | 40 |
| kijelölt írásos tananyag önálló elsajátítása | 60 |
| Összesen | 150 |
Approval and validity of subject requirements
Consulted with the Faculty Student Representative Committee, approved by the Vice Dean for Education, valid from: 13.10.2025.
Topics covered during the term
The aim of the course is to deepen the coaching-related competencies of professionals with a degree in psychology, with a particular focus on more complex client situations, reflective functioning, systemic thinking, and the conscious selection of interventions. The training is intended for participants who already have basic coaching skills and wish to develop them further at a professional level. After completing the course, participants will be able to confidently apply advanced coaching techniques, respond appropriately to complex or stuck client situations, engage in deeper reflection on themselves and the process, integrate their psychological knowledge into the coaching environment in an ethical manner, flexibly plan, shape, and evaluate coaching processes, recognize the effects and possibilities of the system and organizational context, and consciously operate self-supervision and professional self-development mechanisms. Practicing coaching in individual sessions. Aquarium exercise.
| Lecture topics | |
|---|---|
| 1. | 1. Advanced coaching approach and identity. A deeper self-reflective approach to the role of coach. Professional boundaries, role coherence, responsibility for competence. Managing internal and external client systems. |
| 2. | 2. Complex client situations and background mechanisms. Motivational ambivalence, stagnation, resistance. Stress, burnout, change management considerations. Client systems, multi-actor contexts. |
| 3. | 3. Advanced questioning techniques and intervention tools. Deepening, confrontational, and resource-based questions. Reflective feedback, recognizing transference/games. Advanced structures and models (e.g., narrative, solution-focused, cognitive). |
| 4. | 4. Planning and adapting coaching processes. Phasing individual processes, redefining goals. Session planning variations for complex topics. Supporting the sustainability of change. |
| 5. | 5. Operating in an organizational and systemic context. Coachee–organization–coach triangle. Leadership, HR, and consulting connections. |
| 6. | 6. Effectiveness and feedback protocols. Ethical and professional issues at an advanced level. |
| 7. | 7. Handling conflictual mandate situations. |
| 8. | 8. Professional integrity and loyalty dilemmas. Supervision, quality assurance, self-development Handling dif-ficult coaching situations. Focusing on the coaching relationship process. |
Additional lecturers
| Name | Position | Contact details |
|---|---|---|
| Oroszné dr. Perger Mónika | egyetemi adjunktus | perger.monik@gtk.bme.hu |
| Csányi Zsuzsanna | megbízott oktató | zsucsanyi@gmail.com |