Today’s Quality Management Challenges - BMEGT20MN60

The subject builds on the knowledge of the quality management field. Its purpose is to present the challenges that organizations face during the practical implementation of traditional quality management concepts and approaches and the application of related methods and tools. It provides students with a comprehensive critical overview of their use, taking into account today's trends and many sector-specific features. During the semester, we review the real impact of globalization, digitalization, technological development, sustainability, and changing customer expectations from a quality management point of view. Students can learn how to improve organizational performance using quality management models and tools through the course.

1. Students will know some widespread models and methods of quality management.
2. Student will know the role of quality management in the successful operation of organizations.

1. Students will be able to professionally participate in solving quality management problems, preparing and/or making such decisions.
2. Students will be able to communicate about quality management in a professionally appropriate manner.

1. Students will be open to new results of quality management.
2. Students will strive for cooperation in teamwork.
3. Performs tasks independently in the analysis of quality management problems.
4. Performs tasks independently in the analysis of quality management problems.

1. Takes responsibility for decisions regarding quality management.

Lectures, theoretical model interpretation, exercises, case studies independently and in group work.

• Az oktatók által kiadott oktatási segédletek (https://edu.gtk.bme.hu)
• Kiran, D.R. (2017) Total Quality Management key concepts and case studies, Elsevier.
• Evans, J.R. – Lindsay, W.M. (2017) Managing for Quality and Performance Excellence, 10th ed., Cengage Learning.

The assessment of the learning outcomes formulated in point 2.2 takes place in one midterm and in partical performance assessment.

A. Detailed description of the performance assessments carried out during the term: I. 1 written midterm for 100 points. II. Active lecture participation and submission of tasks developed in groups (partial performance assessment), from which a maximum of 70 points can be included in the final result. The subject can be completed with a midterm and/or partial performance assessment, but with the partial performance assessment at a maximum of 70% (grade 5 cannot be obtained only with partial performance assessment). The formation of teams and the participation in teamwork is voluntary. Maximum 100 points can be achieved from the midterm and partial performance assessment together. Achieving a minimum of 50% from them together is the requirement for completing the subject.

• Midterm: 100
• Partial performance evaluation (active participation and group tasks): 70
• Total: 100

1) The midterm can be retaken according to the Code of Studies. The result achieved at the retake is the one included in the final result. 2) Due to its nature, active participation and group work cannot be replaced or improved in any other way.

Consulted with the Faculty Student Representative Committee, approved by the Vice Dean for Education, valid from: 06.11.2023.

In order to achieve the learning outcomes set out in 2.2, the subject consists of the following thematic blocks. In the syllabus of the courses announced in each semester, these topics are scheduled according to the calendar and other conditions.